Protect Yourself from Scammers: Important Security Reminders from Raket.PH

At Raket, we prioritize your safety and privacy, and we want to ensure you are aware of a growing concern. We’ve recently received reports about scammers impersonating our support team and reaching out to users through their Raket inboxes. These scammers then redirect users to FAKE Raket.PH pages, which are designed to steal bank details and other personal information.

We urge you to be extra cautious and follow these key guidelines to avoid falling victim to these scams. Please note that any legitimate communication from our team will only come from help@raket.ph.

📌 Important reminders to stay safe:

• DO NOT engage with messages that ask for personal information, passwords, or money. If the message is not from help@raket.ph, it is likely a scam.
• DO NOT click on any suspicious links. These links might redirect you to phishing sites that are specifically designed to steal your sensitive information or infect your device with malware.
• Verify the sender's email address. Any official communication from Raket.PH will only come from help@raket.ph. If the email comes from any other address, it’s probably a scam attempt.

🔒 How to protect yourself:

1. Never transfer money or make any transactions outside of Raket.PH's platform. All legitimate payments and transactions will always be conducted directly through Raket.PH. Support communications will only be via email from help@raket.ph, our official support address.
2. Be aware of phishing signs. Phishing attempts often include:

• Spelling mistakes or grammar errors that seem unprofessional.
• Unusual language that doesn’t match our usual tone of communication.
• Requests for personal or financial information such as passwords, bank details, or social security numbers.
• Urgent or threatening language designed to make you act quickly and without thinking.

3. If you receive a suspicious message or encounter a potential scam, report it immediately by contacting our official support team at help@raket.ph. We are here to help and investigate any suspicious activity.

💡 What to do if you encounter a scam:

• Do not respond to the scam message or provide any information.
• Report the incident immediately by contacting our support team at help@raket.ph. Provide as much detail as possible, including any email addresses, phone numbers, or screenshots of the suspicious message.
• If you have already interacted with a suspicious message or provided personal information, immediately change your passwords and monitor your accounts for any unauthorized activity.

❌ What Raket.PH will never ask you:

To make it clear, here’s a list of things we will never ask you for:

• We will never ask you for your passwords or other sensitive account details.
• We will never ask for payment outside of Raket.PH’s platform.
• We will never send you unsolicited links or attachments.

Your security is our top priority, and together, we can keep Raket.PH a safe platform for everyone. Stay vigilant, and remember that scammers often try to impersonate trusted sources to steal your information.

❗️Always double-check, and don’t hesitate to reach out to us at help.raket.ph if you're unsure about a message you receive.

Stay safe and vigilant, Raketeers!