Terms and Conditions

Welcome to Raket.ph. This page tells you the terms on which you may use our website and platform www.raket.ph, whether as registered user or guest. Please read these terms of use carefully. By using the site, you accept the terms of use and agree to comply with them. If you don't accept them, you must not use the site.

Raket.ph is a site operated by The Rocket Inc. (“We”, “Us”, “Our”, “Raket.ph”, “Raket”). We are a company registered in the Philippines under company number CS201738408.

To contact us, please email support@raket.ph or reach out to us via the Help Center on our site.

Terms

Description of Service

Raket.ph is a platform, it is not a financial institution, merchant, creditor, charity, advisor or broker of any kind. Raket.ph is designed to allow a Raketeer (see below definition) to register and customize a page such as https://www.raket.ph/[username]. Raketeers can customize the page with images, text and video and use the page to facilitate the sale of services, products and other forms of content which shall be collectively referred to as “Raket”. Buyers are able to chat or hire a Raketeer.

Acceptance of Terms

By accessing this platform, you are agreeing to be bound by these terms of use and agree that you are responsible for compliance with any applicable local laws.

You are also agreeing to be bound by the terms and conditions of the services you connect your Raket.ph account with such as Xendit.

If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this platform are protected by applicable copyright and trademark law.

Changes to These Terms and our site

We may amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were last updated in May 2023. We may also update and change our site from time to time to reflect changes to subscriptions, Memberships, different features, our users' needs, changes in the law, regulatory requirements and our business priorities. We will try to give you reasonable notice of any major changes.

‍Disclaimer

‍The materials on Raket.ph's platform are provided "as is". Raket.ph makes no warranties, representations or guarantees, whether expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights including without limitation in respect of: (i) the materials provided on Raket.ph’s platform; and (ii) all transactions in relation to Raketeer Content or any other type of good or service. Further, Raket.ph does not warrant or make any representations concerning the accuracy, likely results, or reliability of the materials on its website or the contents of any sites linked to this site. Raket.ph does not accept responsibility for the accuracy or correctness of user-generated content. Raket.ph does not explicitly or implicitly condone or support any message or claim made by any of its users.

Raket.ph is a listing platform only and doesn't guarantee or endorse any Raketeer Content.  Any disputes, errors, revision requests or other such communication regarding Raketeer Content should be made directly to the Raketeer. Raket.ph encourage our Raketeers and Buyers to try and resolve any disagreements between themselves. However should that not be possible Raket.ph Support can provide Dispute resolution. Raketeers are listed as third-party sellers identified on the Raket.ph platform, which facilitates third party sales and transactions. Raket.ph does not identify itself as the seller of any goods or services as aforesaid, and buyers shall have no recourse against Raket.ph for any purchases of the same.

Acceptable Use for Raketeers

A Raketeer is defined as someone who registers a Raket.ph page or uses the Raket.ph platform in any way to solicit messages, post content and sell Raketeer Content. As a Raketeer you are solely responsible for all text, images, videos, links and other content that you create, upload, post, publish or display using Raket.ph.

As a Raketeer, whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you warrant that you have the necessary authorization to provide this information. You will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our website will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content but you grant us and other users of our site a limited license to use, store and copy that content and to distribute and make it available to third parties. We may use this content to improve our site and our business without liability to you.

You also grant us the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to check and remove any content or posting you make on our site if, in our opinion, this is reasonably necessary to protect our business.

As a Raketeer you agree to become a data controller, personally responsible for the lawful processing of any information provided to you on Raket.ph, for example, names and addresses of buyers of goods or services you sell on Raket.ph. You will only use information about buyers to communicate with buyers in relation to their interactions with you on Raket.ph and in a lawful manner. You must provide buyers with a way to withdraw their consent for the processing of their information, delete their data from your records and observe all legal requirements for the processing of personal information made available to you by Raket.ph. 

To register a 'Raketeer' account, you must be at least 18 years of age. If you are under 18 and wish to sell on Raket, you must obtain parental consent. The parent must fulfill the following requirements and agree to Raket's Terms and Conditions.

You must have the following requirements:

  • Provide your valid ID (passport, student ID, or national ID).
  • State your parent's full name.
  • Submit a picture of your parent holding the ID you used for verification.
  • An original copy of your birth certificate

Note: You can submit the requirements to us by sending an email to support@raket.ph.


You are prohibited from using the Raket.ph platform, service or page in connection with any of the following:

  • Any activity that violates any law or governmental regulation, industry requirements or money laundering regulation.
  • Anything prohibited by the payment providers connected to the platform such as Xendit. For the avoidance of doubt the acceptable use and prohibited activities can be found at
  • Content including but not limited to;
  • Adult or sexually explicit content including but not limited to:
    • Pornography, nudity and any other obscene content;  
      • Literature, imagery (including illustrative), videos, links to external sites or content containing such material; and
      • Sexual services such as prostitution, escorts, pay-per view, adult live chat features;
    • Content including links to and from the platform which is fraudulent, misleading, inaccurate or dishonest;
    • Violent or excessively gory content; and
    • Hate speech, intimidation or abuse of any kind targeting any individual, group or institution.
  • Abuse of any kind targeting any individual, group or institution;
  • Activity purposefully designed to harm the Raketeer in any way including financial harm with tactics such as chargebacks or fraudulent disputes;
  • Transactions for the sale of items or goods or services with the purpose of avoiding paying taxes;
  • Products or services that directly infringe or facilitate infringement upon the trademark, patent, copyright, trade secrets, or proprietary or privacy rights of any third party;
  • Raffles, lotteries, giveaways or games of chance where a fee is paid to enter and winners are selected at random;
  • Any other activity that Raket.ph may deem in its sole discretion to be unacceptable.

Raketeer Content

Raketeers can accept Commissions or any other form of Raketeer Content (subject to applicable fees).

The contractual relationship entered into for any transaction in relation to Raketeer Content shall be directly between the Raketeer and the Buyer. The Raketeer is responsible for supplying the relevant buyer with its own appropriate terms and conditions relating to any such sales of the Raketeer Content.

Raket.ph will not be a party to any agreements, discussions, demands or otherwise in relation to sales of Raketeer Content and will not be held responsible for any returns, damages, claims or loss arising from them.

Disputed situations and issues can be resolved by contacting Raket.ph’s Support Team via email or through a request submitted on help.raket.ph. The Support Team will review and work to resolve the issue. Unique issues without applicable or governing rules will be resolved as Raket.ph’s Support Team deems appropriate.

Payments

Raket.ph is not a payments provider. Payments are made directly from Buyers to Raketeers externally to Raket.ph using a third party payment provider (e.g. Xendit).

By using Raket.ph you are agreeing to be bound by the terms of any third party payment providers associated with the Platform and they will be responsible for all matters relating to payment and use of your card details.

Payment providers may display the personal details of your payments account. You should consult the payment provider directly and prior to using Raket.ph should you have any questions or concerns about the information displayed when making a payment.

Fees

We reserve the right to change our fees and charge additional fees in the future for any type of transaction. We shall charge fees in relation to applicable subscriptions and transactions, as listed from time to time on our site. Notwithstanding the foregoing, you agree that Raket.ph does not identify itself as the seller of Raketeer Content or any other goods or services. You agree that any purchases you make on our site are with Raketeers, who act as third-party sellers identified on the Raket.ph platform.

Raketeers may be required to pay fees for subscriptions – you will be notified of the subscription fees at the time of entering into your subscription. Please note that the type of subscription you choose may impact your transaction fees. Depending on subscription or type of transaction, Raket.ph may not take any fees, subject to us reserving the right to charge additional fees in the future for any type of subscription, transaction, or purchase.

For other types of subscription, transaction or any other Raket.ph feature, we may charge fees. All applicable transaction fees in relation to Raketeer Content or any other goods or services, shall automatically be deducted from the relevant transaction by one of our third-party payment providers.

Taxes

It is your responsibility to determine what, if any, taxes apply to the Sales you receive through your use of the services. It is solely your responsibility to assess, collect, report or remit the correct tax, if any, to the appropriate tax authority.

Linking to the Site and Scraping

You may not scrape content from this site and repost such content, either manually or automatically, without Raket.ph’s prior written consent. This site must not be framed on any other site without our prior written permission. We reserve the right to withdraw linking, scraping and framing permission without notice. If you wish to make any use of material on this website other than that set out above, please address your request to support@raket.ph. Linking to this site should only be for the purpose of promoting a specific page as a Raketeer and should follow the Raketeer Specific Terms outlined above. Bots or other automatic means must not be used to interact with our website.

Links to External Sites

Raket.ph has not reviewed the sites linked to its Internet platform and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Raket.ph of the site. Use of any such linked platform is at the user's own risk. We do not have control over the contents of those sites or resources.

Account Details

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at support@raket.ph.

Personal Data

We will use your personal information only in accordance with our Privacy Policy. Our Privacy Policy describes how we handle the information you provide to us when you use our site. You understand that through your use of our site you consent to the collection and use of your personal information as set forth in the Privacy Policy.

You must not upload or use another individual’s personal information without the consent or approval of that individual.

Any transaction facilitated by Raket.ph is paid by the Buyer to the Raketeer via Xendit. Raket.ph has no control over the information that passes to Xendit nor the communication or display of names or personal information on its website that arise from the Buyer’s payment made via Xendit. For details of how Xendit may use your personal information, you should refer to their respective privacy policies.

Raket.ph and Raketeers using Raket.ph process Buyers personal data and as such are considered separate and independent data controllers of Buyers personal data. Each party is responsible for the personal information entered on Raket.ph. Both Raketeers and Buyers acknowledge Raket.ph will not be held responsible for any disclosure or misuse of personal data by a Raketeer. By using this service Raketeers hereby indemnify Raket.ph for any expenses, damages or fines incurred as a result of your use of the personal information obtained from the use of Raket.ph.

Limitation of Liability

We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

If you are a Raketeer:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
    • use of or inability to use, our site; or
    • use of or reliance on any content displayed on our site.
  • In particular, we will not be liable for:
    • loss of profits, sales, business, or revenue;
    • business interruption;
    • loss of anticipated savings;
    • loss of business opportunity, goodwill or reputation; or
    • any indirect or consequential loss or damage.‍

Bugs or Viruses

We do not guarantee that our site will be secure or free from bugs or viruses and you are solely responsible for securing and backing up your content.

You are responsible for configuring your information technology, computer programmes and platform to access our website. You should use your own virus protection software.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offense under the Cybercrime Prevention Act of 2012. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Trademarks and Copyright

Our trademarks and trade dress may not be used in connection with any good or service without the prior written consent of Raket.ph.

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Revisions and Errata

The materials appearing on Raket.ph's platform could include technical, typographical, or photographic errors. Raket.ph does not warrant that any of the materials on its platform are accurate, complete, or current. Raket.ph may make changes to the materials contained on its platform at any time without notice. Raket.ph does not, however, make any commitment to update the materials.

Termination

You are required to ensure that all persons who access our website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

If you wish to terminate your Raket.ph account, you should delete your account by following the steps on this page https://www.raket.ph/account-settings.

Raketeers:

Raket.ph may terminate or suspend any and all services and/or your Raket.ph Raketeer account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

If you have signed up to a subscription, you can find information about your cancellation rights on our site. You will need to cancel your subscription in accordance with these cancellation rights to stop your recurring payments for the relevant subscription. Merely deleting your account without canceling your subscription will not stop these payments.

Raket.ph may terminate or suspend your subscription, at anytime and without liability, in the event that:

  • You fail to pay any amount due for your Raketeer subscription account on the due date for payment and remain in default not less than 30 days after being notified in writing to make such payment; or
  • You commit a material breach of these terms of use.

We can also terminate or suspend your subscription at any time without giving a reason. In these circumstances, we shall provide you with a refund of your subscription fees for the remainder of your subscription period.

Governing Law

You hereby agree that the laws of the Philippines shall govern these Terms and that the courts of Philippines shall have non-exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

Still need help? Contact Us Contact Us