Refund Policy

At Raket.PH, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

We offer a refund within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be eligible for a refund.

Eligibility for Refunds

1. Digital Services: Refunds for digital services on Raket.PH will be considered on a case-by-case basis. Eligibility for refunds will depend on the specific service and the circumstances surrounding the request.
2. Physical Products: For physical products purchased through Raket.PH, refunds may be issued if the product is damaged, defective, or significantly different from what was advertised.
3. Services: Refunds for freelance services on Raket.PH will be considered if the service delivered does not meet the agreed-upon requirements or if there are significant issues with the quality of work.

Refund Requests

1. Contacting Support: To request a refund, please contact our customer support team at help.raket.ph. Provide your order number and a detailed explanation of why you are requesting a refund. Please note that we may also request proof of necessary details.
2. Time Limit: Refund requests must be made within 30 days of the original purchase date. Requests made after this period may not be considered.

For additional information about refunds, take a look at this help article: https://help.raket.ph/article/120-how-to-request-a-refund-on-raket

Refund Process

1. Review: Once your refund request is received, our team will review the request and assess your eligibility for a refund based on our refund policy.
2. Approval: If your refund request is approved, we will provide you with further instructions on how to proceed with the refund process.
3. Refund Method: Refunds will typically be issued using the original payment method. Please allow 2-14 business days for the refunded amount to reflect in your account.

Exceptions

1. Customized Services: Refunds may not be available for digital services that are customized or personalized according to the specific requirements of the customer. Due to the nature of customization, these services may not be eligible for refunds once the work has commenced.
2. Subscription Services: Refunds for subscription-based services on Raket.PH may not be available after the initial trial period or after the subscription has been actively used. Requests for refunds on subscription services will be reviewed on a case-by-case basis.

Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact our customer support team at help.raket.ph.